These Terms and Conditions govern your use of the website and services provided by Dignity Homecare Agency Ltd (“Dignity”, “we”, “us”, or “our”). By accessing or using our website and services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

Services

Dignity Homecare Agency Ltd provides compassionate homecare services tailored to meet the individual needs of our clients. Our services include personal care, respite care, specialized support for holidays, transitioning from hospital to home, and staffing solutions for NHS facilities and care homes. The details of the services provided will be outlined in the service agreement entered into between Dignity and the client or their authorized representative.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

Service Agreement

When you engage with Dignity Homecare Agency Ltd for our services, you enter into a service agreement governed by these Terms and Conditions. This agreement outlines the terms of the services provided, including but not limited to the type of care, duration, scheduling, and payment terms.

Payment

Payment for our services is due as outlined in the service agreement. We accept various forms of payment, including but not limited to bank transfer, credit card, and direct debit. Failure to make payment in accordance with the agreed terms may result in the suspension or termination of services.

Cancellation and Refund Policy

Cancellation of services must be made in accordance with the terms outlined in the service agreement. Refunds, if applicable, will be processed as outlined in our Refund Policy.

Code of Conduct

We expect all clients and their representatives to treat our staff with respect and dignity at all times. Any form of abuse or harassment towards our staff will not be tolerated and may result in the termination of services.

Amendments

We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will be posted on our website. Continued use of our website and services constitutes acceptance of any amendments to these Terms and Conditions.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@dignitycareagency.co.uk or 02045318400 / 07490934130.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.